If it says Offline, right-click on it and select Use Printer Online. Go to Start, Printers and Faxes.įind the printer you want to use and make sure it says Ready underneath it. If you still can’t print, check to make sure the printer is not set to offline mode. Next, check to make sure the printer cable is properly connected to both the computer and the printer. You may also want to check that it has ink if you are using an inkjet printer.

First, make sure the printer is on and has paper in the tray. If repairs are needed, it is often cheaper to buy a new printer, as printer repair often costs more than what new printers cost.As with most computer problems, you should begin with the easiest solutions before moving on to more advanced troubleshooting steps. If the recommendations above do not resolve the issue, we suggest you contact your printer manufacturer.

If any indication lights are flashing, refer to your printer's documentation or manufacturer's website for additional information.

If you are installing an ink cartridge not authorized by your printer's manufacturer (an aftermarket cartridge), it may not be compatible.

Verify no software errors are occurring and try printing a test page.

Consult your printer's documentation to get instructions for your specific model or check the manufacturer's website for help. Try resetting the ink cartridge counter.Perform a head cleaning on the printer, if available.If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.Some cartridges snap in place, and if they are not inserted fully, the printer won't print anything. Verify the ink cartridge(s) is inserted properly.Verify the plastic tab keeping the ink from dispersing or leaking out is not still attached to the cartridge.Below are general suggestions to help determine the cause and, in some cases, solve the problem. This issue may occur for several reasons.

Ink test page